With the growing tourism, the need for technological advancements in this domain can’t be overlooked. It has become essential for the travel industry to implement advanced technologies to reap benefits. It assists businesses with routine operations while boosting the customer experience.
As a result, the hospitality industry, airlines, restaurants, and all other businesses in the tourism sector have to keep up with the latest developments in technology. Let’s see how these technology trends are leveraged by IT services for the travel industry.
Major Technology Trends in the Travel Industry
We have assembled the latest and most advanced technological trends in the tourism and travel industry in 2023.
1. Voice Search & Voice Control
Smartphones and smart speakers cum AI assistants have all contributed to the growing importance of voice search even in travel technology trends. The number of people traveling is increasing and so is the voice search to search for flight tickets, accommodations, and travel experiences. Hence, it has become important for travel businesses to incorporate voice search in their apps and websites.
Furthermore, voice control is becoming more prevalent in real travel situations. Voice-controlled systems are readily being used in hotel rooms to regulate lights and heating. Additionally, it is increasingly used to receive tourist information without having to talk with staff members. This is sure to find its way across different aspects of the industry as well.
One of the most intriguing forms of travel technology is robotics and it’s constantly advancing. When it comes to hotels, for instance, robots are utilized in concierge-like positions. They greet guests on their arrival while supplying them with information. A number of hotels have increased the use of robots by incorporating them into housekeeping as well as luggage handling.
3. Contactless Transactions
Accepting contactless payments is another type of travel technology. With the help of this travel companies can process payments faster. This works even when customers have neither cash nor a credit or debit card. You can opt for a travel and hospitality IT solutions service provider to integrate such advanced technologies for you. It can also improve the client experience as it saves time.
4. Virtual Reality (VR)
Not only travel, but Virtual Reality has turned out to be an emerging technology in many different industries. However, its prominence in the travel and tourism industry can be easily seen. After all, technology allows tourists to explore distant places from the convenience of their own homes. This creates the difference between whether or not they finalize a booking.
5. AI Chatbots
AI-driven chatbots are capable of being one of the most cost-effective investments you can make in travel technology. This is because they can provide users with quick responses to issues around the clock without having the need for staff presence. This can be critical for satisfying the customers by standing up to their expectations.
6. CyberSecurity Solutions
Cybersecurity has always remained the main area of focus for management professions. Businesses in this sector are increasingly vulnerable to cyber threats and other types of data breaches. Travel firms are popular targets of cyber criminals as they hire a large number of people and have access to a large amount of customer data.
7. Internet of Things (IoT)
The Internet of Things (IoT) is another intriguing emerging travel technology concept. IT services for the travel industry are readily developing based on IoT. It includes internet-based linking between common gadgets, permitting them to exchange and transfer data. There are numerous examples of the implementation of IoT in the travel and tourism sector, and this number is expected to grow.
8. Recognition System
Recognition technology is already employed by a number of hotels. They are facilitating fingerprint identification for hotel rooms or semi-contactless check-outs. Besides fingerprint recognition, facial recognition, retina scan, and other biometric identifiers are all part of this technology. Also, it is anticipated that at some point in the future, this technology might allow guests to make payments for meals in the hotel restaurant just by passing through the exit.
9. Augmented Reality (AR)
Augmented reality has similarities with virtual reality. However, AR augments an individual’s real environment instead of replacing it like VR. The major advantage of this advancement in technology is that it is less expensive than VR. This is because users simply need a smartphone or tablet device with internet connectivity for this.
10. Artificial Intelligence (AI)
Artificial intelligence is not just about robots. It has many other applications as well. In the travel and tourism industry, its most significant implementation is for customer service. The chatbots continuously learn from interactions with customers in order to produce appropriate and fast responses to their queries. The travel industry also uses AI to sort large volumes of data accessible to them.
The travel and tourism industry is the one rapidly evolving. All thanks to advancing technology trends. From AR & VR experiences to AI, technology has made traveling not only easy but exciting. Voice-based search and control provide more convenience as they let the user effortlessly book trips. So, if your business is in the tourism industry, you can get excited as travel and hospitality IT solutions are advancing.